What people push back on
I heard tankless units are not worth the money.
In some houses that is true. If the gas line needs replacing and the vent route is awkward, the extra cost can outrun the benefit.
The case is strongest where the household wants the space back and runs hot water in bursts. It also needs an owner staying long enough for a 15 to 20 year life to matter.
My neighbor's tankless never gets properly hot.
That is usually a sizing or a gas supply problem rather than a fault with the technology. An undersized unit cannot lift cold water to temperature at high flow.
The second common cause is scale narrowing the exchanger over years without a flush. Both are diagnosable, and both are avoidable at the point of sizing.
An annual flush sounds like a subscription I did not agree to.
It is a real cost and it belongs in the decision before you buy, not after. That is why it is named on this page rather than buried in a manual.
Rinnai says flush at least once a year and Navien says descale at least annually. Softening the water upstream reduces how hard that job has to work.
The unit I want is cheaper online. Can I just buy it?
Ask before booking, because policies on homeowner supplied equipment differ and it is a bad conversation to have on install day.
The thing to check first is whether the model you found actually suits your gas supply and vent route. A cheap unit that needs a new gas run is not cheap.
Salespeople push tankless because it costs more.
That is a reasonable suspicion, so here is the counterweight. A straight tank replacement is published at $882 to $1,826 installed, and it is often the right answer.
If your gas line is undersized and your household is two people, a tank is very likely the better buy, and that gets said plainly.
Does a tankless unit really give endless hot water?
It gives continuous hot water up to its flow rating, which is a different promise. Exceed the rating and the temperature falls off.
That is why sizing starts with how many fixtures run at once rather than with the size of the house. The number you are sized for gets stated openly.